Enter the same email address and password you use to access the online platform.
If you receive an ‘Authentication error’ message, double check you’re entering the right details and try to login again.
If you need to reset your password, click ‘Forgot password?’ and follow the instructions to create a new password for your account.
If you are unsure of the email address you should use, check with your company’s expense manager.
When your new Equals Spend card arrives you’ll need to use the app to activate your card and securely retrieve your PIN.
You can do this by going to the ‘Cards’ section of the app and tapping the ‘Activate card’ button where you'll need to enter your card number and date of birth.
In the ‘Cards’ section of the app, select which card you want to top up then, tap ‘Request top-up’. On the next screen simply complete the two fields to tell your employer why you need the funds, and how much you need. Once completed, tap ‘Request Top Up’ and your employer will automatically be notified.
This feature is activated on company request, if it isn’t already your employer can contact your Equals Spend Account Manager to activate it.
If you want to double check that your top-up request has been sent, or that you’ve requested the top-up on the correct card, go back to the app home screen and tap ‘My top-up requests’.
Here you can see any pending top-up requests on your cards. If you no longer need your top-up, or requested it by mistake, you can also cancel your request by tapping ‘Cancel’.
Keep a record of what your spending was for by adding notes to your transactions and uploading images of receipts.
Click ‘Add annotations’ next to a transaction to add more detail including a category. Scroll down and tap ‘Add receipt’ to capture and upload an image of your receipt.
If your card is lost or stolen, head to the ‘Cards’ section of the app and tap ‘Report lost/stolen’ under the relevant card. Select the applicable option and enter your date of birth to verify your request, then click ‘Confirm’.
Once you have done this we will immediately block the card and send out a new one to your company’s registered address. We also recommend you inform your employer.