If you would like to make a complaint, please get in touch and we will investigate your concerns.
Phone: We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +44 (0) 207 778 7500. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
Email: Please email us at groupdealers@equalsmoney.com
Post: If you prefer, you can write to us at Equals Money,
4th Floor, Vintners’ Place, 68 Upper Thames Street, London, EC4V 3BJ
Phone lines are open:
Monday to Friday 9:00am - 5:00pm
(closed weekends and bank holidays)
Email:
Responded to Monday to Friday 9:00am - 5:00pm
(closed weekends and bank holidays)
Phone: We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +44 (0) 207 778 9302. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
Email: Please email us at business@equalsmoney.com
Post: If you prefer, you can write to us at Equals Money,
3rd Floor, Vintners’ Place, 68 Upper Thames Street, London, EC4V 3BJ
Phone lines are open:
Monday to Thursday 9:00am - 5:00pm
Friday 9:00am - 4:00pm
(closed weekends and bank holidays)
Email:
Responded to 7 days per week, 365 days per year
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we're typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our 'final response'.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 0234567
Email:
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
